HotelChat is an AI concierge that responds to your guests 24/7 on WhatsApp, Instagram, and your website — in any language, instantly.
Set up in minutes, running around the clock.
WhatsApp, Instagram, TikTok, and your website chat — all in a single dashboard. No more jumping between apps. One AI answers every guest, and your team manages everything from one screen.
HotelChat detects the guest's language and replies in kind — Spanish, English, French, German, and more. No configuration needed.
Connected to your property management system, the AI checks real-time room availability and prices and shares them directly with the guest.
Guests can send voice messages on WhatsApp. HotelChat transcribes and understands them, then replies just like a text conversation.
When a guest needs a human, the AI recognises it and instantly alerts your team by email with the full conversation and guest details.
All channels in one view. Monitor every WhatsApp, Instagram, TikTok, and web conversation in real time, take over from the bot when needed, translate messages, and respond — without switching apps.
HotelChat recognises returning guests by their channel handle and greets them with context — their preferences, past requests, and stay dates. Loyalty built automatically, no CRM required.
Every week, HotelChat analyses real guest conversations and surfaces knowledge gaps — questions that stumped the bot, topics guests keep asking about. Review the suggestions and publish them in one click. The AI gets smarter the longer you use it.
From availability enquiry to staff alert — all handled automatically, in seconds.
Link your WhatsApp Business account, Instagram, TikTok, and website. We handle all the technical setup.
Enter your room info, pricing rules, booking links, and the AI is immediately ready to answer guests.
Your AI concierge starts responding instantly. Your team gets alerts only when a human touch is needed.
Tell us about your hotel and we'll show you exactly how HotelChat can work for you.