How we collect, use, and protect your data
HotelChat is a service operated by DUBARRY SAS. We provide AI-powered guest communication tools for independent hotels. For any privacy-related questions, contact us at dubarrysascolombia@gmail.com.
When a guest interacts with a hotel's HotelChat assistant, we may collect:
The data collected is used exclusively to:
To operate the service, your data may be processed by the following third parties:
Conversation data is retained for a maximum of 6 months, after which it is automatically deleted from our systems. Backup copies stored for disaster recovery are subject to a 30-day retention window and are purged on a rolling basis. If a TikTok Business Account user revokes their authorization to share data with HotelChat, the associated personal data will be deleted within 30 days of that revocation. Personal data is never retained beyond what is necessary to fulfill the purpose for which it was collected.
All personal data stored in our systems is encrypted at rest using AES-256. Data in transit between your device and our servers is protected using TLS 1.2 or higher. Access to personal data is restricted to authorized personnel on a strict need-to-know basis, and access logs are maintained and reviewed regularly. We conduct periodic vulnerability assessments and maintain an incident response procedure to address any security events promptly.
Depending on your country of residence, you may have the right to:
To exercise any of these rights, contact us at dubarrysascolombia@gmail.com. We will respond within 30 days.
HotelChat does not use tracking cookies or third-party analytics. Session identifiers are stored in your browser's local storage solely to maintain conversation continuity.
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after any change constitutes acceptance of the updated policy.